Refund Policy and Procedure

Refund for Withdrawal Due to Non-Delivery of Course

SHATEC shall inform the student within 3 working days upon knowledge of any of the following:

  1. It does not commence the course on the course commencement date
  2. It terminates the course before the course commencement date
  3. It does not complete the course by the course completion date
  4. It terminates the course before the course completion date
  5. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)
  6. It has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the SHATEC -Student  within any stipulated timeline set by CPE
  7. The student’s request for NS deferment is rejected by MINDEF

SHATEC shall, within seven (7) working days of notifying the student in writing of above circumstances, provide the student with information and details of the alternative confirmed course arrangement to allow the student to make timely and appropriate decision on the alternative arrangement.

The student will be entitled to immediately withdraw from the course by giving written notice with a duly completed Pre-Course Commencement Withdrawal & Refund Form / Post Course Commencement Withdrawal & Refund Form.  SHATEC shall within seven (7) working days after notifying the student, refund to the student the entire amount of the course fee paid.

Refund for Withdrawal Due to Other Reasons 

Where the student withdraws from the Course for any reason other than those set out in item 3.1.1 (as listed above), SHATEC shall, within seven (7) working days of receiving the student’s written notice of withdrawal by completing either the Pre-Course Commencement Withdrawal & Refund Form / Post Course Commencement Withdrawal & Refund Form, refund to the student an amount based on the table below:

% of [the amount of fees paid under Schedules B and C of the SHATEC-student contract]

If student’s written notice of withdrawal is received

[80%]

more than [60] days before the course commencement date

[20%]

before, but not more than [60] days before the course commencement date

[0%]

upon course commencement

Refunds are in Singapore Dollars and SHATEC shall refund the fees paid to the student or the payee as authorised by the student. Any bank charges applicable for refund made via transfer will be borne by the student.

In instances where course fee payment is made via Post-Secondary Education Account (PSEA), processing period may take up to 4 to 6 weeks from date of submission of the “Adhoc Application for use of PSEA Form” by student/parent before outcome of funds withdrawal for course fee is provided by Ministry of Education (MOE). In such cases, the refund shall be made within seven (7) working days from date, to MOE, when actual course fee payment had been successfully drawn down by SHATEC from MOE to avoid overpayment. This is applicable in any situation where refund is to be made for any fees paid via PSEA.

Individuals who claimed SkillsFuture Credits for payment of course fee and who wish to withdraw from the course are allowed to cancel his/her SkillsFuture Credits claim via the SkillsFuture Credits Portal on or before course start date. SHATEC will not refund the SkillsFuture Credits in cash to the individual under any circumstances.

Cooling-Off Period

All new applicants for new programme will be provided with a cooling-off period of seven (7) working days after the date that the SHATEC-student contract has been signed between the school and the applicant. Students will be refunded the highest percentage (as stated in table above) of the course fee already paid if the student submits a written notice by completing the Pre/ Post-Course Commencement Withdrawal Form within the cooling-off period, regardless of whether the student has started the course or not.