Programme Objective:

Mentoring @SHATEC (previously known as Industry Mentorship Programme @SHATEC) is designed for students to receive expert advice, guidance and gain insights to business practices from practitioners in the hospitality industry.

The aim of Mentoring @SHATEC is to:

• provide career guidance, support and encouragement to students.
• enable students to network with industry professionals.
• offer students first hand insight into work practices in the hospitality industry.
• assist students to develop a vision for the future.
• increase students’ employability skills and commercial awareness.

There are a total of two Mentorship Panels comprising industry experts (culinary and pastry; hospitality and tourism) and key leaders supporting Mentoring @SHATEC.
SHATEC serves as the Secretariat and manages the administration of the programme as guided by the co-Chairpersons.

CHAIRPERSONS

Wee Wei Ling
Board Director, SHATEC
Executive Director (Asset & Lifestyle), Pan Pacific Hotels Group Limited

Diana Ee-Tan
Board Director, SHATEC
Independent Director, Far East Orchard Limited
Chairman, Mt Faber Leisure Group

Approach
Students who are enrolled in the programme will be matched with a mentor whose background and experience best align with the students’ study interests and career goals.

The focus of the Programme is mainly centred on career mentoring, based on one-on-one mentoring approach which provides SHATEC students with the opportunity to learn directly from an experienced mentor. This is in line with the school’s strategy to help students link with industry and prepare them for work and life after graduation.

Duration
The programme is implemented over twelve months, spreading over 6 months of institutional training, and 6 months during a student's industrial attachment.

Mentor and mentee must commit to a minimum of 12 hours of face-to-face contact during the span of the programme.

Mode of Contact

• Meetings at the mentor’s office;
• Through telephone conversation; and
• Through email communication.

Activities
Mentoring activities may include (but not limited to) the following:

• Discussion of workplace/employment-related issues
• Attendance at workplace or professional association meetings
• Professional networking
• Obtaining assistance with the development of an appropriate resume and effective interview skills

Mentors will act as a coach, guide, motivator, advisor and role model to his/her mentee(s). Mentors usually have at least five years’ professional experience in the industry and they need to be good listeners who enjoy sharing their expertise with emerging professionals.

Mentors are expected to commit time to a minimum of 12 hours over a twelve-month period and attend sessions organized by the Secretariat throughout the programme.

Mentorship is not a job placement program and students would be informed that that it is neither appropriate nor acceptable for them to solicit job opportunities from their mentors.

A mentor may opt out of the programme by giving SHATEC notice of his/her intention at least one month ahead. In the event that there is a mismatch between mentor and mentee, a mentor shall keep SHATEC informed and an intervention programme will be put in place to ensure the desired outcomes of the programme are achieved.

Please find the list of active mentors here.

Mentees are expected to commit time and attention to the programme. A high level of self-initiative is expected of mentees in maintaining a professional mentor-mentee relationship including making the first contact with mentors, meeting the mentors at their work places and submitting their progress reports on time.

Mentees shall take responsibility for their won growth and development by keeping an open mind, learning from feedback, sharing aspirations and communicating effectively.

Mentees are to respect Mentors' time by demonstrating pro-activeness and being prepared for all meetings. Mentors must remain committed throughout the mentoring process and meet the requirements of the programme in entirety.

The Mentoring Organisation will form the second building block to the existing Mentoring @SHATEC.

Mentoring organisations are identified to leverage on synergised efforts of mentors within the same establishment to become forefront champions of mentorship practices within the hospitality and tourism industry.

Criteria for Mentoring Organisations

Mentoring organisations will be recognised based on the following qualifying criteria:

• The establishment must have at least three (3) mentors who are already on board Mentoring @SHATEC.
• The General Manager, who is also one of the mentors of Mentoring @SHATEC, is committed to serve in the capacity of Lead Mentor within the establishment.
• The establishment is recommended by Co-Chairpersons and/or Secretariat of Mentoring @SHATEC for any other best practices in mentorship.

Commitment of Mentoring Organisations

Mentoring organisations must be committed to and share common goals with Mentoring @SHATEC in providing career guidance and support to help SHATEC students gain a good headstart in their careers, as a sustainable strategy towards talent development and retention within the hospitality industry.

Within each mentoring organisation, the General Manager in the role as Lead Mentor will work hand in hand with the Secretariat of Mentoring @SHATEC in fulfilling the following mentoring objectives:

• Ensure that at any one time, there are at least three (3) active mentors on board Mentoring @SHATEC.
• Support other mentors within the organisation in the fulfillment of their roles.
• Active involvement in all Mentoring @SHATEC programmes.

Existing Mentoring Organisations

• InterContinental Singapore
• Pan Pacific Singapore
• Shangri-La Hotel, Singapore
• Amara Hotel, Singapore
• Conrad Centennial, Singapore