Elevated Industry Learning

Acquire strong foundation in hotel management

Operationally-Ready Competencies

Gain operational skills for various departments in a hotel

Maximise Your Interests

Equip yourself with relevant skills to provide excellent customer service standards

Admission Requirements


WPLN 4 / WSQ Certificate in Hotel and Accommodation Services1 / NITEC / Qualifications of equivalent standard may be recognised on a case-to-case basis

1Applicants who have successfully completed a preceding course in WSQ Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 4 months.


International applicant must have a valid work pass through the entire course


At least one of the following proficiency levels in English:

  • Pass in GCE ‘N’ Level English
  • Band 5.0 in IELTS
  • Minimum score of 61 points (internet-based total) in TOEFL
  • Pass in SHATEC English Test
  • Pass in SHATEC Certificate in Basic and Hospitality English / SHATEC Certificate in Hospitality English


A pass in any preceding WSQ Certificate level(s) will also be recognised as fulfilment of English proficiency requirements.

Programme Outline

1. Food Safety and Hygiene L1
2. Front Office Operations Management L2
3. Report Writing L1
4. People and Relationship Management L1
5. Room Housekeeping Operations Management L1

Programme Competencies

  • Develop an appreciation and understanding of the different roles in hotel management
  • Demonstrate a strong foundation in hotel operational competencies as required in the Hospitality and Tourism industry
  • Understand, recognise and apply quality service and management standards to the Hotel and Accommodations industry
  • Exhibit proficiency in basic business and hotel practices within the Hospitality and Tourism industry


Students who successfully complete the programme will be awarded a
WSQ Higher Certificate in Hotel and Accommodation Services by SkillsFuture Singapore.

Programme Fees


Singaporean / Singapore PR / LTVP+ Holders7


Full Course Fee

(before GST)



SSG Grant2



Nett Course Fee

(before GST)



7% GST on Nett Course Fee



Total Course Fee Payable3,4,8



Additional Funding if eligible under Mid-Career Enhanced Subsidy (MES)5 / Enhanced Training Support for SMEs (ETSS)6



Total Nett Course Fee Payable, Including GST, after additional funding from MES8 / ETSS



2Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for enjoying this funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.

3Course fee payable include essential training items.

4Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

5The SkillsFuture MES is for Singaporeans aged 40 years old and above.

6Enhanced Training Support for SMEs (ETSS) offers additional support for SMEs in the form of higher course fee subsidies. SMEs enjoy SkillsFuture funding of up to 90% of the course fees when they sponsor their employees to attend courses supported by SkillsFuture Singapore (SSG). With effect from 1 January 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour, with a $100,000 cap on the maximum AP funding each organisation can claim each calendar year. For more information on ETSS and AP please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html.

7Training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders with effect from 1 October 2021. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.

8NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to https://e2i.com.sg/individuals/ntuc-education-and-training-fund/.

"I learnt to carry myself differently, in a professional manner.

Consistency and the quality of words used are important in hospitality. We learnt to take apart informal sentences and speak to impress, while providing our service proficiently to every guest.”

Brandon Foo Xiang Han
WSQ Diploma in Hotel and Accommodation Services,
Graduated 2020

Career Prospects

Our graduates are in high demand and enjoy good career prospects upon graduation. With a combination of soft skills and knowledge proficiency, SHATEC’s hospitality graduates are well equipped for the 21stcentury workforce. Our graduates become valuable assets to the organisations they are a part of.

You can look forward to rewarding and challenging careers in the following areas


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