Elevated Industry Learning

Undergo and manage
real-life operations guided by experienced trainers

Ground-Up Leadership Training

Understand hotel management from multiple supervisory roles

Maximise Your Interests

Build a career in the growing hospitality & tourism landscape

Available Intakes


Commencement Date

Completion Date

Application Deadline for International Students


9 May 2022

5 November 2023

25 March 2022


5 September 2022

3 March 2024

22 July 2022

Admission Requirements


Minimum 3 GCE ‘N’ Level / WPLN 5 / WSQ Advanced Certificate in Hotel and Accommodation Services1 / NITEC / Qualifications of equivalent standard may be recognised on a case-to-case basis

1Applicants who have successfully completed a preceding course in WSQ Certificate / Higher Certificate / Advanced Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 12 months.


Successful Interview2

2Interview may be waived for applicants who has successfully completed any preceding WSQ Certificate level(s).


At least one of the following proficiency levels in English:

  • Pass in GCE ‘N’ Level English
  • Band 5.0 in IELTS
  • Minimum score of 61 points (internet-based total) in TOEFL
  • Pass in SHATEC English Test
  • Pass in SHATEC Certificate in Basic and Hospitality English / SHATEC Certificate in Hospitality English


A pass in any preceding WSQ Certificate level(s) will be recognised as fulfillment of English proficiency requirements.

Programme Outline

  1. Food Safety and Hygiene L1
  2. Front Office Operations Management L2
  3. Report Writing L1
  4. People and Relationship Management L1
  5. Room Housekeeping Operations Management L1

Programme Competencies

  • Demonstrate supervisory level management skills as required in the Hospitality and Tourism industry
  • Understand, recognise and apply quality service and management standards to the Hospitality and Tourism industry
  • Identify and navigate the operational challenges within the different fields of the Hospitality and Tourism industry
  • Exhibit proficiency in basic business practices and demonstrate professional restaurant service skills within the Hospitality and Tourism industry


Students who successfully complete the programme will be awarded a
WSQ Diploma in Hotel Accommodation and Services by SkillsFuture Singapore.

Programme Fees


Singaporean / Singapore PR / LTVP+ Holders8


Full Course Fee

(before GST)



SSG Grant3



Nett Course Fee

(before GST)



7% GST on Nett Course Fee



Total Course Fee Payable4,5,9



Additional Funding if eligible under Mid-Career Enhanced Subsidy (MES)6 / Enhanced Training Support for SMEs (ETSS)7



Total Nett Course Fee Payable, Including GST, after additional funding from MES9 / ETSS



3Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for enjoying this funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.

4Course fee payable include essential training items.

5Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

6The SkillsFuture MES is for Singaporeans aged 40 years old and above.

7Enhanced Training Support for SMEs (ETSS) offers additional support for SMEs in the form of higher course fee subsidies. SMEs enjoy SkillsFuture funding of up to 90% of the course fees when they sponsor their employees to attend courses supported by SkillsFuture Singapore (SSG). With effect from 1 January 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour, with a $100,000 cap on the maximum AP funding each organisation can claim each calendar year. For more information on ETSS and AP please refer to https://www.enterprisejobskills.gov.sg/content/upgrade-skills/course-fee-and-absentee-payroll-funding.html.

8Training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders with effect from 1 October 2021. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.

9NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to https://e2i.com.sg/individuals/ntuc-education-and-training-fund/.

"Experience is the most important lesson.

At The Sapling (a SHATEC training restaurant), I practised these communication skills while being versatile, which were useful in instances I provided service for VIP guests of Ms Margaret Heng, SHATEC Chief Executive.

Working in hospitality calls for nimble learning and problem-solving, so we'll have to go beyond what we study in our theoretical lessons.”

Brandon Foo Xiang Han
WSQ Diploma in Hotel and Accommodation Services,
Graduated 2020

Career Prospects

Our graduates are in high demand and enjoy good career prospects upon graduation. With a combination of soft skills and knowledge proficiency, SHATEC’s hospitality graduates are well equipped for the 21stcentury workforce. Our graduates become valuable assets to the organisations they are a part of.

You can look forward to rewarding and challenging careers in the following areas


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