Overview
The hotel and accommodation services sector constantly seeks creative means of service delivery to achieve guests’ satisfaction. This course is designed for mid-career professionals seeking to update their skill sets to remain competitive in an evolving hospitality landscape.
Please contact us at enrolment@shatec.sg for 2022 intake details.
SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) / funded by SSG. The funding support period for WSQ Diploma in Hotel and Accommodation Services is 3 December 2019 to 2 December 2022.
Programme Schedule
| Intake | Course Run Date1 |
| May 2022 | 12 May 2022 – 13 April 2023 |
| September 2022 | 20 September 2022 – 22 August 2023 |
1Commencement dates may be subjected to change. Kindly contact Student Administration at enrolment@shatec.sg for more information.
Mode of Study
Full Time
The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.
Assessment Framework
Theory and practical examinations, practical exercises, presentations, written assignments, projects and class participation.
Duration and Structure
46 weeks (with approved exemptions)*
Qualification
Diploma in Hotel and Accommodation Services awarded by SkillsFuture Singapore.
Certificate Level
1. Food Safety and Hygiene L1*
2. Front Office Operations Management L2*
3. Report Writing L1
4. People and Relationship Management L1*
5. Room Housekeeping Operations Management L1*
Higher Certificate Level
6. Butler Service Delivery L2*
7. Events Planning and Management L2*
8. Sales Delivery L2*
9. Room Reservation Operations Management L2*
10. Food and Beverage Service L2*
11. Service Excellence L2*
Advanced Certificate Level
12. Digital Marketing L3*
13. Business Presentation L3*
14. Environmental Sustainability Management L3*
15. Room Revenue Management L3*
16. Cost Control and Management L3*
Diploma Level
17. Room Housekeeping Operations Management L4
18. Front Office Operations Management L4
19. Technology Adoption and Innovation L4
20. People Development L4
21. Market Research L3
22. Budgeting L4
23. Business Change Assessment L4
*Applicants with relevant work experience may be eligible for exemptions in relevant subjects and Industrial Attachment and as such complete the course in 46 weeks.
1. Minimum 3 GCE ‘N’ Level / WPLN 5 / WSQ Advanced Certificate in Hotel and Accommodation Services2 / NITEC / Qualifications of equivalent standard may be recognised on a case-to-case basis
2. At least one of the following proficiency levels in English3:
-
- Pass in GCE ‘N’ Level English
- Band 5.0 in IELTS
- Minimum score of 61 points (internet-based total) in TOEFL
- Pass in SHATEC English Test
- Pass in SHATEC Certificate in Basic and Hospitality English / SHATEC Certificate in Hospitality English
3. Relevant work experience in the industry
4. International applicant must have a valid work pass throughout the entire course
2Applicants who have successfully completed a preceding course in WSQ Certificate / Higher Certificate / Advanced Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 12 months.
3A pass in any preceding WSQ Certificate level(s) will also be recognized as fulfilment of English proficiency requirements.
Course Fee
| Description | Singaporean /
Singapore PR / LTVP+ Holders8 |
International |
| Full Course Fee (before GST) | $6,680.00 | $6,680.00 |
| SSG Grant4 | $4,676.00 | N.A. |
| Nett Course Fee (before GST) | $2,004.00 | $6,680.00 |
| 7% GST on Nett Course Fee | $140.28 | $467.60 |
| Total Course Fee Payable5,6,9 | $2,144.28 | $7,147.60 |
| Additional Funding if eligible under Mid-Career Enhanced Subsidy (MES)7 | $1,336.00 | N.A. |
| Total Nett Course Fee Payable, Including GST, after additional funding from MES9 | $808.28 | N.A. |
4Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding. A minimum 6-month retention in the industry is recommended as part of the obligation for enjoying this funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.
5Course fee payable include essential training items.
6Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.
7The SkillsFuture MES is for Singaporeans aged 40 years old and above.
8Training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders with effect from 1 October 2021. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.
9NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to https://e2i.com.sg/individuals/ntuc-education-and-training-fund/.
Miscellaneous Fees10
| Description | When Payable | Amount12 (incld. GST) | |
| Singaporean /
Singapore PR / LTVP+ Holders |
International | ||
| Application Fees | Upon application (Non-refundable) |
130.00 | 350.00 |
| iPASS | Upon admission (Non-refundable) |
NA | 400.00 |
| SHATEC English Test11 | Upon admission (if applicable) |
60.00 | |
| Re-Admission Fees | Upon admission (if applicable) |
60.00 | |
| Re-Examination (per theory assessment) |
Upon registration of Re-Exam | 107.00 | |
| Re-Examination (per practical assessment) |
214.00 | ||
| Tutorial (2-hour block) | 214.00
(107.00 per additional hour) |
||
| Computer Lab / Mock-up Guest Room Based Practical Practice (2-hour block) | Upon registration of Practical Practice | 26.75
(16.05 per additional hour) |
|
| Review / Remarking of Examination Paper (per theory assessment) |
Upon registration for review / remarking | 53.50 | |
| Late Payment Fee | Upon exceeding the instalment due date | 1% per month on amount outstanding, payable together with the amount outstanding | |
| Replacement of Student ID | Upon provision of service | 5.35 | |
| Replacement of Practicum / Industrial Attachment Log Book | 10.70 | ||
10Miscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.
11SHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.
12All prices quoted are accurate at time of print but may be subjected to changes without notice.
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