WSQ Diploma in Hotel and Accommodation Services (Part-Time) (DHAP) (TGS-2017501471)


The hotel and accommodation services sector constantly seeks creative means of service delivery to achieve guests’ satisfaction. This course is designed for mid-career professionals seeking to update their skill sets to remain relevant in an ever-changing business environment.

SHATEC Institutes Pte Ltd (UEN: 198301550C) is an appointed CET Centre by SkillsFuture Singapore (SSG) for courses supported by SkillsFuture Credits (SFC) / funded by SSG. The funding support period for WSQ Diploma in Hotel and Accommodation Services is 3 December 2019 to 2 December 2022.

Programme Structure

Programme Intake

Programme Intakes Date#
WSQ Diploma in Hotel and Accommodation Services (Part-Time) (DHAP) October 2021 Start: 19 October 2021 (Tues)

#Commencement date may be subjected to change. Kindly contact the Student Admission for more information.

Mode of Study


The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.

Assessment Framework

Theory and practical examinations, practical exercises, presentations, written assignments, projects, class participation.

Duration & Structure

29 months OR

26 weeks with approved exemptions. Refer to Entry Requirements for more details.

Participants will be expected to complete 8 skills under 6 learning units. The programme will be conducted once a week 9.00a.m. – 6.00p.m.


WSQ Diploma in Hotel and Accommodation Services awarded by SkillsFuture Singapore.

Programme Outline

Certificate Level (TGS-2017501460)

  1. Food Hygiene*
    • Food Safety Course Level 1
  2. Front Office Operations 1*
    • Provide Bell Services
    • Provide Workplace Safety and Security
  3. Housekeeping Operations
    • Provide Related Housekeeping Services
    • Service Guestrooms/Serviced Apartments
  4. Professional Development*
    • Project a Positive and Professional Image

Higher Certificate Level (TGS-2017501469)

  1. Front Office Operations 2*
    • Provide Front Office Services
    • Provide Reservation Services
  2. Property Management Systems*
    • Apply Software Systems in Hospitality Management
  3. Quality Service for Hospitality*
    • Apply Upselling and Suggestive Selling Techniques
    • Promote Tourism
  4. Restaurant Service Skills 1*
    • Interact With and Serve F&B Customers

Advanced Certificate Level (TGS-2017501470)

  1. Communication Skills 1*
    • Facilitate Effective Communication and Engagement at the Workplace
  2. Housekeeping Supervision 1*
    • Supervise Housekeeping and Laundry Operations
  3. Managing Diversity*
    • Manage a Diverse Service Environment
  4. Managing Guest Experiences in Hospitality*
    • Provide Butler Service
    • Resolve Guests/Customers’ Concerns and Feedback
  5. Practicum*
  6. Restaurant Service Skills 2*
    • Perform Hosting Duties

Diploma Level (TGS-2017501471)

  1. Basic Revenue Management
    • Apply Principles of Revenue Management
  2. Coaching Skills for Supervisors
    • Coach for Service Performance
  3. Front Office Supervision
    • Supervise Concierge and Uniformed Services
    • Supervise Front Office Operations
  4. Housekeeping Supervision 2
    • Monitor Housekeeping Operations in Rooms, Laundry & Public Area
    • Supervise Public Areas
  5. Restaurant Service Skills 3
    • Coordinate Food and Beverage Service
  6. Understanding Operational Reports
    • Read and Interpret Operational Reports

*Applicants with relevant work experience may be eligible for exemptions in relevant subjects and Industrial Attachment and as such complete the course in 26 weeks.

Entry Requirements
WSQ Diploma in Hotel and Accommodation Services (Part-Time) (DHAP) Entry Requirements

(Singaporeans / Singapore PR / International Applicant)

English Proficiency Requirements
  • Minimum 5 GCE ‘N’ Level / 3 GCE ‘O’ Level / Any WSQ Certificate in Hotel and Accommodation Services / Qualifications of equivalent standard
  • Relevant work experience in the industry
  • International applicant must have a valid work pass throughout the entire course
  • At least one of the following proficiency levels in English:
    • Pass in GCE ‘N’ Level English
    • Band 5.0 in IELTS
    • Minimum score of 61 points (internet-based total) in TOEFL
    • Pass in SHATEC English Test


  • A pass in any preceding WSQ full qualification will be recognised as fulfilment of English proficiency requirements
Programme Fees


WSQ Diploma in Hotel and Accommodation Services (DHAP) Singaporean / Singapore PR International
Full Course Fee (Before GST) $4,800.00 $4,800.00
SSG Grant1 $3,360.00 N.A.
Nett Course Fee (Before GST) $1,440.00 $4,800.00
7% GST on Nett Course Fee $100.80 $336.00
Total Nett Course Fee Payable2,3,5 (Including GST) $1,540.80 $5,136.00
Additional Funding if eligible under Mid-Career Enhanced Subsidy (MES)4 $960.00 N.A.
Total Nett Course Fee Payable, Including GST, after additional funding from MES5 $580.80 N.A.

1Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding for all WSQ Diploma level programmes. Funding is subjected to SSG’s prevailing corporate policies and final approval.

2Course fee payable include essential training items.

3Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the SkillsFuture Credit course directory.

4The SkillsFuture MES is for Singaporeans aged 40 years old and above.

5NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to


Description When Payable Amount(incld. GST)
Application Fees Upon application
SHATEC English Testb Upon admission
(if applicable)
Re-Admission Fees Upon admission
(if applicable)
Late Payment Fee Upon exceeding the instalment due date 1% per month on amount outstanding, payable together with the amount outstanding
Review / Remarking of Examination Paper (per theory subject) Upon registration for review / remarking 53.50
Re-Examination (per WSQ module or SHATEC theory subject) Upon registration of Re-Exam 107.00
(per SHATEC practical subject)
Re-Examination with Tutorial

(minimum of 2 hours)

214.00 for first 2 hour block

107.00/subsequent hour or part thereof

Computer Lab / Mock-up Guest Room Based Practical Practice Upon registration of Practical Practice 26.75 for first 2 hour block

16.05/ subsequent hour or part thereof

Replacement of Student ID Upon provision of service 5.35

aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.

bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.

cAll prices quoted are accurate at time of print but may be subjected to changes without notice.

Student Administration

Tel: (65) 6415 3510 / 519 / 528 / 554

Download Brochure And Application Form