WSQ Diploma in Hotel and Accommodation Services (Part-Time) (DHAP)

• 1. Food Hygiene*
  • Follow Food and Beverage Safety and HygienePolicies and Procedures
  2. Front Office Operations 1*
  • Provide Bell Services
  • Provide Workplace Safety and Security
  3. Housekeeping Operations 1*
  • Provide Related Housekeeping Services
  • Service Guestrooms/Serviced Apartments
  4. Professional Development*
  • Project a Positive and Professional Image
  5. Front Office Operations 2*
  • Provide Front Office Services
  • Provide Reservation Services
  6. Property Management Systems*
  • Apply Software Systems in Hospitality Management
  7. Quality Service for Hospitality*
  • Apply Upselling and Suggestive Selling Techniques
  • Promote Tourism
  8. Restaurant Service Skills 1*
  • Interact With and Serve F&B Customers
  9. Communication Skills*
  • Facilitate Effective Communication and Engagementat the Workplace
  10. Housekeeping Supervision 1*
  • Supervise Housekeeping and Laundry Operations
  11. Managing Diversity*
  • Manage a Diverse Service Environment
  12. Managing Guest Experiences in Hospitality*
  • Provide Butler Service
  • Resolve Guests/Customers’ Concerns and Feedback
  13. Restaurant Service Skills 2*
  • Perform Hosting Duties
  14. Praticum*
  15. Basic Revenue Management
  • Apply Principles of Revenue Management
  16. Coaching Skills for Supervisors
  • Coach for Service Performance
  17. Front Office Supervision
  • Supervise Concierge and Uniformed Services
  • Supervise Front Office Operations
  18. Housekeeping Supervision 2
  • Monitor Housekeeping Operations in Rooms, Laundry & Public Area
  • Supervise Public Areas
  19. Restaurant Service Skills 3
  • Coordinate Food and Beverage Service
  20. Understanding Operational Reports
  • Read and Interpret Operational Reports

  *Applicants with relevant work experience may be eligible for exemptions in relevant subjects and Industrial Attachment and as such complete the course in 26 weeks.

PROGRAMME FEES

¹Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding for all WSQ Diploma level programmes. Funding is subjected to SSG’s prevailing corporate policies and final approval.

²Course fee payable include essential training items.

³Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website http://www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

⁴The SkillsFuture MES is for Singaporeans aged 40 years old and above.

⁵The WTS is for Singaporeans aged 35 years and above (13 years old and above for Persons With Disabilities) and who earn a monthly income of not more than $2,000.00

MISCELLANEOUS FEES^a  

^aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.

^bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.

^cAll prices quoted are accurate at time of print but may be subjected to changes without notice.