Programme Name WSQ CERTIFICATE IN FOOD AND BEVERAGE OPERATIONS WSQ CERTIFICATE IN HOTEL AND ACCOMMODATION WSQ CERTIFICATE IN TOUR AND TRAVEL SERVICES
Programme Description A certificate programme designed to provide students with the basic skills and knowledge needed in the operation of an F&B outlet. A certificate programme designed to provide students with the basic skills and knowledge needed in the operation of a hotel and accommodation service. A programme designed to provide students with the critical skills and knowledge needed in the operation of services in the tourism industry.
Modules
  • WSQ Follow Food and Beverage Safety and Hygiene Policies and Procedures
  • WSQ Maintain Food and Beverage Service Environment
  • WSQ Interact and Serve Food and Beverage Guests
  • WSQ Prepare for Service
  • WSQ Perform Hosting Duties
  • WSQ Prepare and Serve Coffee and Tea
  • WSQ Prepare Non-Alcoholic Beverage
  • WSQ Work Safely
  • WSQ Provide Safety and Security for Guests
  • WSQ Interact with Guests
  • WSQ Handle Guest or Resident Departure
  • WSQ Maintain Guest or Resident Account
  • WSQ Service Guest Rooms
  • WSQ Work Safely
  • WSQ Provide Safety and Security for Guests
  • WSQ Handle Air Ticketing Reservations
  • WSQ Interact with Guests
  • WSQ Provide Inbound Travel Packages, Products and Services
  • WSQ Provide Outbound Travel Packages, Products and Services
  • WSQ Promote Tourism
Entry Requirements ES WSQ WPLN Level 4 or equivalent
Certification WSQ Certificate in Food and Beverage Operations awarded by SkillsFuture Singapore WSQ Certificate in Hotel and Accommodation awarded by SkillsFuture Singapore WSQ Certificate in Tour and Travel Services awarded by SkillsFuture Singapore
Method of Assessment Written/Practical Assessment
Programme Duration*
(Full/Part Time)		 Full Time: 3 monthsPart Time: 6 months
Commencement /End Dates Customised
Industrial Attachment Nil
Programme Fees* Please contact us for a quotation.
Teacher-Student Ratio The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons
Remarks *The fees and duration of customised programmes may differ depending on class size and frequency of lessons. Please contact our friendly consultants for more information.

 

Programme Name WSQ ADVANCED CERTIFICATE IN HOTEL AND ACCOMMODATION SERVICES CERTIFICATE IN HOSPITALITY ENGLISH
Programme Description A programme designed to provide students with the critical skills and knowledge needed in the operation of a hotel and accommodation service. A certificate programme designed to provide students with the skills and knowledge to communicate effectively in English, with focus on communication in the hospitality industry.
Modules
  • WSQ Carry Out Thorough Cleaning
  • Communications in Business
  • WSQ Conduct Orientation and Training
  • WSQ Coordinate Housekeeping Operations
  • WSQ Develop Product Knowledge
  • WSQ Develop Sales Proposals
  • Fundamentals of Hospitality Hosting
  • WSQ Handle Guest or Resident Arrival
  • WSQ Handle Guest or Resident Departure
  • WSQ Implement Loss Prevention
  • WSQ Implement Marketing Strategies
  • Industrial Attachment (6 Months)
  • WSQ Interact with Guests
  • WSQ Maintain Guest or Resident Account
  • WSQ Maintain Inventories
  • WSQ Monitor Bell Services
  • WSQ Monitor Business Centre Services
  • WSQ Monitor Concierge Services
  • WSQ Monitor Front Office or Guest Services Operations
  • WSQ Monitor Handling of Guest or Resident Account
  • WSQ Monitor Income and Expenses
  • WSQ Monitor Reservation Services
  • WSQ Monitor Switchboard Operations
  • WSQ Monitor Valet Parking Services
  • WSQ Promote Tourism
  • WSQ Provide Bell Services
  • WSQ Provide Concierge Services
  • WSQ Provide Laundry Room Services
  • WSQ Provide Reservation Services
  • WSQ Provide Safety and Security for Guests
  • WSQ Provide Valet Parking Services
  • WSQ Sell Products and Services
  • WSQ Service Guest Rooms
  • WSQ Service Other Public Areas and Back of House
  • WSQ Supervise Housekeeping Operation
  • WSQ Supervise Linen or Uniform Room Operations
  • WSQ Supervise Public Area Cleaning and Servicing
  • WSQ Supervise Room Service
  • WSQ Supervise Staff
  • WSQ Work Safely
  • WSQ Write Proposal
  • Hospitality English
Entry Requirements Local Students

  • Obtained at least a C6 at GCE N Levels in any two subjects including English

International Students

  • 10 years of formal education or equivalent; AND
  • Band 5.0 in IELTS; OR
  • Minimum score of 61 points (internet-based total) or 173 points (computer-based total) in TOEFL; OR
  • Pass in SHATEC English Test; OR
  • Pass in Certificate in Hospitality English or equivalent
  • Minimum 10 years of formal education
  • Minimum score of 30 in SHATEC English Test
Certification WSQ Advanced Certificate in Hotel and Accommodation Services awarded by SkillsFuture Singapore Certificate in Hospitality English awarded by SHATEC
Method of Assessment Written/Practical Assessment
Programme Duration*
(Full/Part Time)		 Full Time: 6 months

Part Time: 12 months

 Full Time: 6 months

Part Time: N/A
Commencement /End Dates Customised
Industrial Attachment 6 Months Nil
Programme Fees* Please contact us for a quotation.
Teacher-Student Ratio The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons
Remarks *The fees and duration of customised programmes may differ depending on class size and frequency of lessons. Please contact our friendly consultants for more information.