This Diploma programme is designed to provide students with the critical technical as well as soft skills required to perform executive to middle supervisory roles in front office operations, housekeeping and F&B. This programme ensures students are well-rounded in the skills of hospitality service, also covering higher order learning units such as revenue management, quality service, communications and many more.
Developed under the brand new Skills Framework for Hotel and Accommodation Services, the WSQ Diploma in Hotel and Accommodation Services is offered as an integrated programme encompassing skills from Certificate, Higher Certificate, Advanced Certificate and Diploma levels. It is the complete training track for the Diploma qualification.
|Programme||Intakes||Dates#||Application deadline for International Applicants|
|WSQ Diploma in Hotel and Accommodation Services (DHA)|
|August 2020||Start: 03 August 2020
End: 9 January 2022
|03 July 2020|
|October 2020||Start: 26 October 2020
End: 3 April 2022
|25 September 2020|
|January 2021||Start: 18 January 2021
End: 10 July 2022
#Commencement date may be subjected to change. Kindly contact the Student Admission for more information.
Mode of Study
The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.
Theory and practical examinations, practical exercises, presentations, written assignments, projects and class participation.
Duration & Structure
18 months consisting of:
12-month Institutional Training
Students will be expected to complete 26 skills under 20 subjects. The programme consists of 15 to 30 instructional hours per week spread over 4 terms or 2 semesters. Each term is 10 weeks in duration, excluding exam and break weeks.
Applicants who have successfully completed a preceding course in WSQ Certificate / Higher Certificate / Advanced Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 12 months.
6-month Industrial Attachment
The industrial attachment component combines practical training with hands-on experience that will prepare students well in future careers in the tourism industry.
Students will be placed with approved industry training partners of their choice and a monthly training allowance will be provided during the period of attachment.
WSQ Diploma in Hotel and Accommodation Services awarded by SkillsFuture Singapore.
- Food Hygiene
- Follow Food and Beverage Safety and Hygiene Policies and Procedures
- Front Office Operations 1
- Provide Bell Services
- Provide Workplace Safety and Security
- Housekeeping Operations
- Provide Related Housekeeping Services
- Service Guestrooms/Serviced Apartments
- Professional Development
- Project a Positive and Professional Image
Higher Certificate Level
- Front Office Operations 2
- Provide Front Office Services
- Provide Reservation Services
- Property Management Systems
- Apply Software Systems in Hospitality Management
- Quality Service for Hospitality
- Apply Upselling and Suggestive Selling Techniques
- Promote Tourism
- Restaurant Service Skills 1
- Interact With and Serve F&B Customers
Advanced Certificate Level
- Communication Skills
- Facilitate Effective Communication and Engagement at the Workplace
- Housekeeping Supervision 1
- Supervise Housekeeping and Laundry Operations
- Managing Diversity
- Manage a Diverse Service Environment
- Managing Guest Experiences in Hospitality
- Provide Butler Service
- Resolve Guests/Customers’ Concerns and Feedback
- Restaurant Service Skills 2
- Perform Hosting Duties
- Basic Revenue Management
- Apply Principles of Revenue Management
- Coaching Skills for Supervisors
- Coach for Service Performance
- Front Office Supervision
- Supervise Concierge and Uniformed Services
- Supervise Front Office Operations
- Housekeeping Supervision 2
- Monitor Housekeeping Operations in Rooms, Laundry & Public Area
- Supervise Public Areas
- Restaurant Service Skills 3
- Coordinate Food and Beverage Service
- Understanding Operational Reports
- Read and Interpret Operational Reports
|WSQ Diploma in Hotel and Accommodation Services (DHA)||Entry Requirements
(Singaporeans / Singapore PR / International Applicant)
1Applicants who have successfully completed a preceding course in WSQ Certificate / Higher Certificate / Advanced Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 12 months.
2Interview may be waived for applicants who has successfully completed any preceding WSQ Certificate level(s).
3A pass in any preceding WSQ Certificate level(s) will also be recognized as fulfilment of English proficiency requirements.
|WSQ Diploma in Hotel and Accommodation Services (DHA)||Singaporean / Singapore PR||International|
|Full Course Fee
|Nett Course Fee
|7% GST on Nett Course Fee||$171.63||$1,044.26|
|Total Nett Course Fee Payable5,6
|Additional Funding if eligible under Mid-Career Enhanced Subsidy (MES)7||$960.00||N.A.|
|Total Nett Course Fee Payable, Including GST, after additional funding from MES||$1,663.43||N.A.|
|Applicants who have successfully completed a preceding course in WSQ Certificate / Higher Certificate / Advanced Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 12 months. Click here to find out more on course fees applicable after exemptions.|
4Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding for all WSQ Diploma level programmes. A minimum 6-month retention in the industry is recommended as part of the obligation for enjoying this funding.Funding is subjected to SSG’s prevailing corporate policies and final approval.
5Course fee payable include essential training items.
6Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.
7The SkillsFuture MES is for Singaporeans aged 40 years old and above.
|Description||When Payable||Amountc(incld. GST)|
|Application Fees||Upon application
|SHATEC English Testb||Upon admission
|Re-Admission Fees||Upon admission
(per WSQ module or )
SHATEC theory subject)
|Upon registration of Re-Exam||107.00|
(per SHATEC practical subject)
|Re-Examination with Tutorial
(minimum of 2 hours)
|214.00 for first 2 hour block
107.00/subsequent hour or part thereof
|Computer Lab / Mock-up Guest Room Based Practical Practice||Upon registration of Practical Practice||26.75 for first 2 hour block
16.05/ subsequent hour or part thereof
|Review / Remarking of Examination Paper
(per theory subject)
|Upon registration for review / remarking||53.50|
|Late Payment Fee||Upon exceeding the instalment due date||1% per month on amount outstanding, payable together with the amount outstanding|
|Replacement of Student ID||Upon provision of service||5.35|
|Replacement of Practicum / Industrial Attachment Log Book||10.70|
aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.
bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.
cAll prices quoted are accurate at time of print but may be subjected to changes without notice.
Tel: (65) 6415 3510 / 519 / 528 / 554
Brochure & Application Form
Complete your name and email to download
By providing the information set out in this form, I/we agree and consent to SHATEC Institutes Pte. Ltd. and its related corporations (collectively, “SHATEC”), as well as their respective representatives and agents (“Representatives”) collecting, using, disclosing and sharing amongst themselves my/our personal data provided above as well as in the records of SHATEC from time to time, and disclosing such personal data to SHATEC’s authorised service providers, and relevant third parties for purposes reasonably required by SHATEC and its Representatives to:
process my application and administer and conduct the courses, programmes and events I am applying for.
Further, where I have submitted the personal data of third parties to SHATEC, I confirm that I have obtained the consent of these third party individuals for the collection, use and disclosure of their personal data to SHATEC for the same purposes described above.
process my request as set out in this form.
Such purposes are set out in a Data Protection Policy, which is accessible at http://www.shatec.sg or available on request and which I/we confirm I/we have read and understood.