OVERVIEW

Making Sense of Data – The Leader’s Perspective

Data leadership has gained prominence due to greater information flow in the hospitality industry. From loyalty programs to sophisticated technology that seek to yield positive customer outcomes, hotels and service providers have been creatively devising strategies to enhance guest engagement. As leaders in an era of innovation and modernity, it is imperative to be prescribed sustainable procedures and methods.

OBJECTIVE

The objective of this Webinar is to present opportunities for the leaders of hotels and travel organisations to join our experienced group of thought leaders in an interactive discussion on the way leaders lead their teams in a post-Covid world.

TARGET AUDIENCE

This webinar is tailored for hospitality & travel management staff – from Managers, Directors, Executive Assistant Manager to General Managers.

SAVE THE DATE!

Dates 22 October 2021, Friday
Time 3:00p.m to 4.30p.m

UPCOMING WEBINARS

10 December 2021
3.00pm to 4.30pm
The Role Leaders Play in Shaping Organisational Culture

PAST WEBINAR

30 April 2021
3.00pm to 4.30pm
The Evolving Role of a Leader in Hospitality and Tourism
13 August 2021, Friday
3.00pm to 4.30pm
The Role of the Leader in Asset Enhancement in Hospitality and Tourism

Join the SHATEC WEBINAR SERIES 2021 

Programme
Time Programme: 
2.45 pm – 3.00pm Registration
3.00pm – 3.05pm Emcee’s Introduction 
3.05pm – 3.25pm Keynote Speaker:

Mr Ian Wilson
Chief Executive Officer, Wilson Innovation Lab 

 3.25pm – 4.25pm Panel Discussion

Q&A Session

Moderator

Ms Karen Yue
Group Editor, TTG Asia Media

Panellists

Mr Emmanuel Benardos
General Manager Food & Beverage, Fairmont Singapore & Swissôtel the Stamford

Mr Ian Wilson
Chief Executive Officer, Wilson Innovation Lab 

Dr Huey Chern Boo
Assistant Professor, Hospitality Business Programme, Singapore Institute of Technology (SIT)

4.25pm – 4.30pm End-of-Programme Evaluation
Speakers & Panellists

Mr Ian Wilson
Chief Executive Officer, Wilson Innovation Lab

Wilson Innovation Lab provides consulting services to both industry and government with an expertise in culture, complex operations, distribution and revenue management, integrated resorts and the use of artificial intelligence, and automation to achieve sustainable competitive advantage. The company also provides strategic investment and advisory services to companies providing AI and automation products for hospitality and food and beverage.

Prior to founding Wilson Innovation Lab, Ian was the Senior Vice President of Non-Gaming operations at Marina Bay Sands Singapore, which encompass about 5,000 staff and nearly $1 Billion in revenue. 

Ian holds Masters’ and Bachelor’s Degrees in Hotel Administration from Cornell University and is certified as a Journeyman Chef from the Southern Alberta Institute of Technology. 

Mr Emmanuel Benardos
General Manager Food & Beverage,
Fairmont Singapore & Swissôtel the Stamford

Mr. Emmanuel Benardos currently oversees all the Food / Beverage & Culinary Operations at Fairmont Singapore, Swissôtel The Stamford and Raffles City Convention Centre. Throughout his 26-year career, he has developed a reputation for transforming business operations to achieve sustainable growth, driving a culture of exceptional service delivery matched only by innovative and relevant menu design across various positions in small and global businesses. As a hands-on leader, he may be seen serving guests, clearing their plates or welcoming them to one of the many restaurants, bars and functions they run every day!

Dr Huey Chern Boo
Assistant Professor,
Hospitality Business Programme,
Singapore Institute of Technology (SIT)

Dr Huey Chern Boo is an Assistant Professor at the Singapore Institute of Technology (SIT). She teaches Revenue Management, Hotel Project Management, Change Management, and Research Methodology. While pursuing her degree in the US, she had worked as an Operations Assistant for a school foodservice company and a customer service staff in hotels. She was also a project consultant to a school foodservice and military foodservice. She has also led or co-led many projects involving quantitative or qualitative data.
Moderator

Ms Karen Yue
Group Editor, TTG Asia Media

Karen Yue is the Group Editor of TTG Asia Media’s TTG Travel Trade Publishing business unit, a position that sees her leading a team of editors, reporters and correspondents across Asia-Pacific and upholding the editorial quality of the team in the production of a stable of titles including TTG Asia, TTGmice, TTGassociations, TTG Asia Luxury and TTG India.

Karen also leads TTG Content Lab, a division that supports industry stakeholders in their content creation across multiple platforms, from online to face-to-face readers engagements.

Our Sponsors

Our Sponsors

                     

To be a Sponsor or Speaker at SHATEC Webinar Series, please contact place@shatec.sg or click here.

Sponsors will enjoy the following benefits:

BENEFITS:

  • Display of company logo on SHATEC’s digital marketing platforms (website, social media, edm) and virtual background for the webinar
  • Display of company services and product information (1 slide) at the start and end of the webinar