Supervising Across Functions in a Hotel (NEW!)


This course provides participants with the essential skills for managing across different functions in the hotel, including preparing budgets and understanding the significance of the budgeting process; and being an effective supervisor. These modules are designed to provide contextual information and illustration from the Front Office and F&B operations.

Who should attend?

This bundle of skills is designed for the supervisors of a hotel to acquire essential skills for managing across different functions.

Learning Outcome

After completing the workshop, participants will be able to acquire the following learning outcomes:


  • Theoretical foundation of different functional areas, including:
    • Budgeting process 
    • Negotiation skills 
    • Effective supervision
    • Coaching


  • Able to acquire essential supervisory skills for managing across different functions


  • Adopt professional approach to discharge of duties, including professional conduct, image and interactions
  • Adopt a learning mind-set and openness to diversity in the context of hospitality
Course Structure

Course Duration & Structure

The total duration is 60 hours. This includes: 

  • Classroom Training – 38 hours 
  • E-learning – 20 hours
  • Assessment – 2 hours

Kindly refer to the CET Programme Calendar or contact our friendly course consultants for more information.


Lecture, discussion, e-learning, group project, role-play, online discussions and case studies


Written assessment and work-based project


Upon successful completion of the programme, participants will receive a Certificate of Achievement from SHATEC, and the following Statements of Attainment issued by SkillsFuture Singapore (SSG):

  • HAS-FOS-4003-1.1    Supervise Front Office Operations
  • BM-FIN-303E-1          Apply Basic Negotiation Skills and Techniques 
Course Outline
  1. Introduction to Supervision in a Hotel    
  1. Role of A Supervisor: Front Office and F&B Outlets 
  1. Essential People Skills for Supervisors 
  1. Understanding Regulatory Requirements and Organisational Procedures 
  1. Introduction to Basic Financial Management 
Course Fee
Course Fee Company- Sponsored Singaporeans/ Singaporean PRs Self- Sponsored Singaporeans/ Singaporean PRs International
Full Course Fee (Before GST) $1,800.00 $1,800.00 $1,800.00
SSG Grant1 $1,620.00 $1,620.00 N.A.
Nett Course Fee (Before GST) $180.00 $180.00 $1,800.00
7% GST on Nett Course Fee $12.60 $12.60 $126.00
Total Nett Course Fee Payable, including GST $192.60 $192.60 $1,926.00
2,3,4Additional Funding if eligible for Mid-Career Enhanced Subsidy (MES) / Enhanced Training Support for SMEs Companies may log-in to for application of Additional MES or WTS funding. N.A. N.A.
2,3,4Total Nett Course Fee Payable, Including GST,  after MES /Enhanced Training Support for SMEs N.A. N.A.
2,3,5Additional Funding if eligible under Workfare Training Support (WTS) $90.00 N.A.
2,3,5Total Nett Course Fee Payable, Including GST,  after additional funding from WTS $102.60 N.A.

¹Singaporeans and Singapore PRs who are aged above 21 years and above will be eligible for up to 70% SSG funding. Absentee payroll may be claimable as well.

²Companies need to log-in to for application of all SSG funding and subsidy.

³All SSG funding and subsidy are subjected to SSG’s prevailing corporate policies and final approval. Companies and individuals are liable for the full course fee in the event that the SSG funding and subsidy are not approved.

4The SkillsFuture MES is for Singaporeans aged 40 years and above.

5WTS Funding is for Singaporeans who are aged 35 years and above (or 13 years and above for Persons with Disabilities) earning a monthly income of not more than $2,000.

Continuing Education
and Training

Tel: 6415 3513 / 514 / 590 / 508 / 547 / 531