WSQ Higher Certificate in Hotel and Accommodation Services

Overview

This Higher Certificate programme is designed to provide students with the prerequisites to pursue the WSQ Diploma in Hotel and Accommodation Services.

Developed under the brand new Skills Framework for Hotel and Accommodation Services, the WSQ Higher Certificate in Hotel and Accommodation Services is offered as an integrated programme encompassing skills from both Certificate and Higher Certificate levels. It is the first and second learning block to the Diploma qualification.

Programme Structure

Programme Intakes

Please send us an enquiry or email enrolment@shatec.sg to check with our friendly course consultants for course commencement dates in 2019.

Mode of Study

Full Time

The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.

Assessment Framework

Theory and practical examinations, practical exercises, presentations, written assignments, projects and class participation.

Duration & Structure

10 months consisting of:

4-month Institutional Training

Students will be expected to complete 12 skills under 8 learning units. The programme consists of 15 to 30 instructional hours per week spread over 15 weeks, excluding exam and break weeks.

Applicants who have successfully completed a preceding course in WSQ Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 4 months.

6-month Industrial Attachment

The industrial attachment component combines practical training with hands-on experience that will prepare students well in future careers in the tourism industry.

Students will be placed with approved industry training partners of their choice and a monthly training allowance will be provided during the period of attachment.

Certification

WSQ Higher Certificate in Hotel and Accommodation Services awarded by SkillsFuture Singapore.

Programme Outline

Certificate Level

  1. Food Hygiene
    • Follow Food and Beverage Safety and HygienePolicies and Procedures
  2. Front Office Operations 1
    • Provide Bell Services
    • Provide Workplace Safety and Security
  3. Housekeeping Operations
    • Provide Related Housekeeping Services
    • Service Guestrooms/Serviced Apartments
  4. Professional Development
    • Project a Positive and Professional Image

Higher Certificate Level

  1. Front Office Operations 2
    • Provide Front Office Services
    • Provide Reservation Services
  2. Property Management Systems
    • Apply Software Systems in Hospitality Management
  3. Quality Service for Hospitality
    • Apply Upselling and Suggestive Selling Techniques
    • Promote Tourism
  4. Restaurant Service Skills 1
    • Interact With and Serve F&B Customers
Entry Requirements
WSQ Higher Certificate in Hotel and Accommodation Services (HHA) Entry Requirements

(Singaporeans / Singapore PR / International Applicant)

  • Minimum 2 GCE ‘N’ Level / WSQ Certificate in Hotel and Accommodation Services1 / Qualifications of equivalent standard
  • Successful Interview3
  • At least one of the following proficiency levels in English4:
    • Pass in GCE ‘N’ Level English
    • Band 5.0 in IELTS
    • Minimum score of 61 points (internet-based total) in TOEFL
    • Pass in SHATEC English Test
    • Pass in Certificate in Basic and Hospitality English / Certificate in Hospitality English

1Applicants who have successfully completed a preceding course in WSQ Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 4 months.

2Interviewmay be waived for applicants who has successfully completed any preceding WSQ Certificate level(s).

3A pass in any preceding WSQ Certificate level(s) will also be recognized as fulfilment of English proficiency requirements.

Programme Fees

PROGRAMME FEES

WSQ Higher Certificate in Hotel and Accommodation Services (HHA) Singaporean / Singapore PR International
Full Course Fee (Before GST) $6,318.00 $6,318.00
SSG Grant4 $5,686.20 N.A.
Nett Course Fee (Before GST) $631.80 $6,318.00
7% GST on Nett Course Fee $44.23 $442.26
Total Nett Course Fee Payable5,6 (Including GST) $676.03 $6,760.26
Additional Funding if eligible under Workfare Training Support (WTS)7 $315.90 N.A.
Total Nett Course Fee Payable, Including GST, after additional funding from WTS $360.13 N.A.
Applicants who have successfully completed a preceding course in WSQ Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 4 months. Click here to find out more on course fees applicable after exemptions.

 4Singaporeans and Singapore PRs will be eligible for up to 90% SSG funding for all WSQ Certificate level programmes. A minimum 6-month retention in the industry is recommended as part of the obligation for enjoying this funding. Funding is subjected to SSG’s prevailing corporate policies and final approval.

5Course fee payable include essential training items. 

6Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

7The WTS is for Singaporeans aged 35 years and above (13 years old and above for Persons With Disabilities) and who earn a monthly income of not more than $2,000.00.

MISCELLANEOUS FEESa  

Description When Payable Amountc(incld. GST)
Singaporean/
Singapore PR
 

International

Application Fees Upon application (Non-refundable) 130.00 350.00
iPASS Upon admission (Non-refundable) NA 400.00
SHATEC English Testb Upon   admission
(if applicable)
60.00
Re-Admission Fees Upon   admission
(if applicable)
60.00
Re-Examination (per  WSQ module or ) SHATEC theory subject) Upon registration of Re-Exam 107.00
Re-Examination (per SHATEC practical subject) 214.00
Re-Examination with Tutorial (minimum of 2 hours) 214.00 for first 2 hour block

107.00/subsequent hour or part thereof

Computer Lab / Mock-up Guest Room Based Practical Practice Upon registration of Practical Practice 26.75 for first 2 hour block

16.05/ subsequent hour or part thereof

Review / Remarking of Examination Paper (per theory subject) Upon registration for review / remarking 53.50
Late Payment Fee Upon exceeding the instalment due date 1% per month on amount outstanding, payable together with the amount outstanding
Replacement of Student ID Upon provision of service 5.35
Replacement of Practicum / Industrial Attachment Log Book 10.70

aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.

bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.

cAll prices quoted are accurate at time of print but may be subjected to changes without notice.


Student Administration

Tel: (65) 6415 3510 / 519 / 528 / 554
Email: enrolment@shatec.sg


Download Application Form