Disruption is the new normal. Be it technology, ideas, or processes—emerging trends are bringing unprecedented changes to the way we live, work, and learn, and the hospitality industry is not immune to their impact.
Faced with soaring customer expectations and agile competitors riding on ever-evolving digital trends, how can hotel industry players ensure that their workforce is equipped with skills and competencies to keep up with industry demands? More importantly, what leading thoughts and capability development strategies do they need to stay ahead and drive innovation?
The SHATEC Hospitality Conference 2018 presents opportunities for hoteliers to gather insights from innovative thought leaders on how success and sustainability can be driven in this era of disruption through innovative thinking, learning, and talent development.
The objective of this conference is to provide hoteliers the opportunity to learn from seasoned thought leaders from the hospitality and human resources industry how organisational capabilities can be synergised through innovative and transformational learning, talent development, and human resource best practices.
This conference is tailored for hotel general managers; hotel human resources directors; and hotel learning and development directors and executives.
Future-proof your workforce in this era of disruption.
Join SHATEC’S Hospitality Conference 2018 today!
Hospitality Conference – Future-Proofing: Re-Thinking Learning & Development in Hospitality
Moderator: Ms Chua Siew Beng, Director Academic & Student Development, SHATEC
Moderator: Ms Chua Siew Beng, Director, Academic & Student Development SHATEC
¹Singaporeans and Singapore PRs who are aged above 21 years and above will be eligible for up to 70% SSG funding. All SSG funding and subsidy are subjected to SSG’s prevailing corporate policies and final approval. For company sponsored Singaporeans/Singapore PRs, companies are liable for the full course fee in the event that the SSG funding and subsidy are not approved. Workfare Training Support, Mid-Career Enhanced Subsidy (MES) and Absentee Payroll may be applicable subjected to SSG’s approval.
²Self sponsored Singaporeans aged 25 years and above can utilize SkillsFuture Credits to offset total nett course fee payable.
Novo empowers people and organizations to grow and perform better in a smart way. We offer a mobile learning environment with learn-as-you-go activities that are interactive, bite-sized and customizable.
Training Vision Institute (TVI) is a leading training and human capital consultancy firm in Singapore. Founded in 1991 on the core belief in maximising every person’s full potential, TVI continues to passionately offer high quality adult training and education to the industry and communities it operates in. Headquartered in Singapore, TVI operates 5 training centres island-wide to make training and education accessible to everyone. TVI is also growing beyond Singapore, led primarily by its wholly-owned subsidiary ‘TVI Ventures’, which has set up offices and joint-ventures with businesses in Vietnam and India. For more information, visit www.trainingvision.com.sg.
StarHub is a leading homegrown Singapore company that delivers world-class info-communications, entertainment and digital solutions. With our extensive fibre and mobile infrastructure, and global partnerships, we bring to the business and government sector quality mobile and fixed services, and a broad suite of premium content.
We also deliver a diverse range of communications solutions – like artificial intelligence, cyber security, data analytics, Internet of Things and robotics – to help enterprises build a hyper-connected workplace with an empowered workforce.
Our aim: To provide customers with the support needed to thrive not just today, but tomorrow. StarHub Business, driving tomorrow’s innovations.
eCornell is an online learning arm of Cornell University. Cornell’s School of Hotel Administration is ranked No. 1 in the world as the best hospitality & hotel management school for three consecutive years (2016-2018) by CEOWORLD magazine. The Ivy League professional development programs are SkillsFuture SG accredited and a trusted learning partner of international hotel brands.
2) WizLearn Technologies
Wizlearn Technologies provides Learning Solutions Consultancy to Corporate Organisations, Ministries, Statutory Boards, Continuing Education and Training (CET) Centres, Accredited Training Organisations (ATO) and MOE Schools. We tailor-make learning solutions to meet organisational needs – Solution Conceptualisation, Customised Solutions, Blended Learning and e-Courseware Development.
We develop unified platform solutions across PC and Mobile devices for learners to engage in meaningful learning anytime, anywhere.
SelfiPrint is a photo booth company which provides instant photo printing.
We specialise in weddings, events and roadshows. With our wide variety of services and high level of customisation available, customers are sure to find a service that suit their needs.
Loh Lik Peng
Chairman, SHATEC Board
Dynamic hotelier and restaurateur, Loh Lik Peng was born in Dublin, Ireland on May 4, 1972 to Singapore parents who were practicing medicine there at the time. He attended Law school in England, University of Sheffield and Postgraduate at London School of Economics followed by bar exams in London before returning to Singapore in 1997. Loh became a corporate litigator upon his return before leaving the profession to step into the hospitality industry. Since then, Loh has started ventures across Singapore, Shanghai, London and Sydney under the Unlisted Collection.
Loh is a member of Singapore Tourism Board’s (STB) Tourism Consultative Council. In 2004, the Singapore Tourism Board awarded Loh with the “New Tourism Entrepreneur Award” for his work in transforming a simple shop house into Hotel 1929. He was once again awarded the “Tourism Entrepreneur of the Year” award at the Singapore Experience Awards 2011, the most prestigious awards platform in Singapore’s tourism industry. Recently in 2016, he was awarded World Gourmet Summit’s “Lifetime Achievement Award” which recognizes individuals who have made significant contributions in the food and beverage industry.
Loh served as a Chairman for Singapore Philatelic Museum (SPM) during the period from 2012 to 2016 and director for Mercy Relief (MR) during the period from 2014 to 2017. Currently, he is the Chairman for Asian Civilisations Museum (ACM), The Peranakan Museum (TPM), Singapore Cruise Centre Pte Ltd (SCCPL), Singapore Hotel and Tourism Education Centre (SHATEC) and Singapore Arts School Ltd (SASL). He is also serving with the Urban Redevelopment Authority, Singapore (URA) as a Conservation Advisory Panel. Loh as well holds the Directorship for National Volunteer and Philanthropy Centre (NVPC) and Singapore Land Authority (SLA).
Assistant Secretary-General, NTUC
Executive Secretary, Union of Telecoms Employees of Singapore
Mayor, North East District
Member of Parliament for Tampines GRC
Mr. Desmond Choo, is currently the Assistant Secretary-General at National Trades Union Congress (NTUC). He holds two key portfolios as Director of the Youth Development Unit at NTUC, advocating young workers’ issues for Singapore’s largest youth movement and Director at the Industrial Relations Department, driving industry transformation and productivity. He is also the Executive Secretary of the Union of Telecoms Employees of Singapore.
Desmond is currently an elected Member of Parliament for Tampines Group Representative Constituency and the Adviser to Tampines Changkat Grassroots Organisations. He is also the Mayor of North East District, overseeing social and community development for 18 constituencies.
Desmond also sits on the Board of Directors for Surbana Jurong and is also a committee member of the Global Compact Network Singapore’s Management Committee.
Prior to NTUC, Desmond had served in various roles in the Singapore Police Force (SPF), Ministry of Manpower and the private sector. His last position before taking up his NTUC appointment was Senior Vice President, Investments, of Kestrel Capital Pte Ltd. He was instrumental in leading the acquisition of La Liga’s Valencia CF and development of the non-profit Foundation of Valencia CF. He was on the Board of the Foundation of Valencia CF, advising the development of Hotel Football in Manchester, UK.
Desmond was awarded the SPF Overseas Merit Scholarship in 1997 to read Economics at the University of Chicago.
Priveen Raj Naidu
Chief Executive Officer, Reapra Aviation Partners
Priveen is the Chief Executive Officer and mastermind behind Reapra Aviation Partners. Prior to RAP, Priveen worked with AirAsia, Hire N Higher and Temasek Polytechnic.
Commercial and Government Negotiations
As a Regional Head of Area Development with AirAsia, he was responsible for government negotiations to secure Airline Operating Certificate and station licensing and identifying auxiliary revenue streams through joint ventures, chartering and advertising and distribution. He was also tasked to lead the regional commercial team in branding, marketing and negotiations for the brand. His role was vital in the introduction of AirAsia in Singapore as he was responsible for conceptualizing and executing the roadmap for AirAsia’s launch in Singapore.
Priveen gained consultancy experience when he joined Hire N Higher as a Lead Strategy Consultant. He worked with company owners and senior management teams to strategically plan, direct and control the company’s strategy to capitalize on achieving corporate strategies, building coalition to support business growth and implement and manage change to drive organizational performance. He worked with companies like Optimi Maritime Pte Ltd, where he set up a $150 million joint venture between DHL Global and Optimi Maritime, and Atos Global Pte Ltd, where he took on a role that was equivalent to the director of business development.
Learning and Development
Priveen’s experiences go beyond strategizing and negotiating. He was a lecturer at Temasek Polytechnic and spent a lot of his time at the institution working with industry partners to formulate and review existing content to ensure standards and policies are aligned to the industry. He acted as a subject expert and spent time training local and overseas senior management employees in airport and airline modules.
General Manager – Dusit Thani Laguna Singapore
Eric Piatti joined the new Dusit Thani Laguna Singapore as General Manager (pre-opening) in August, 2017. He brings with him 30 years of senior management experience at luxury hotels in the USA, Switzerland, Japan, China, India, Egypt and Thailand.
Prior to joining Dusit International, he spent five years as General Manager of Swissôtel Nai Lert Park, Bangkok, Thailand. During his career he has also served as General Manager of Swissôtel Beijing, China during the Olympic Games and Fairmont Heliopolis & Towers, Cairo, Egypt.
Eric holds a Bachelor’s Degree in Hospitality Management from Ecole Hôtelière de Lausanne. His mother tongue is French, and he is fluent in English, German and Italian.
Eric said: “Dusit Thani Laguna Singapore represents a key milestone in Dusit’s global expansion and I am delighted to have the opportunity to lead this stunning resort and introduce Dusit’s Thai-inspired, gracious hospitality to the country. Ideally positioned to meet the needs of golfing enthusiasts, leisure travellers, and MICE clientele, the resort has vast potential.
“We look forward to working with the relevant authorities and will leverage on technologies such as AI – Artificial Intelligence – and Robotics as Singapore faces a labour crunch. The hospitality industry needs to rethink a culture of innovative and creative ideas and embrace technology in this competitive environment. We will continue to invest in human capital and develop a highly skilled workforce and the next generation of future leaders.”
Michael Fung (DR)
Deputy Chief Executive (Industry), Chief Human Resource Officer, and Chief Data Officer, Skills Future Singapore (SSG)
Michael Fung is the Deputy Chief Executive (Industry), Chief Human Resource Officer, and Chief Data Officer at SkillsFuture Singapore (SSG), a statutory agency under the Ministry of Education. He oversees the development of the continuing education and training system in Singapore, through managing funding and contractual partnerships with private training providers, institutes of higher learning, and enterprises. He also oversees the human resource function, and champions the data capabilities, governance, and reporting practices at SSG. He previously led the strategic policy and resource planning functions at SSG and the Singapore Workforce Development Agency.
Michael is an adjunct Senior Fellow at the Singapore University of Technology and Design, and was a Senior Advisor to the Office of the President at the Hong Kong University of Science and Technology (HKUST). He formerly held the position of Director of Planning and Institutional Research at HKUST, and provided leadership and support for the University’s strategic and academic planning, decision-making, resource allocation, and assessment of institutional effectiveness. He also led the University’s participation in international rankings, and was an advisor to several leading international ranking bodies.
He was previously the Director of Strategic Planning and Quality Assurance at the Singapore Management University (SMU), a Deputy Director at the Singapore Ministry of Manpower (MOM), and held various senior positions at the Infocomm Development Authority (IDA) and the National Computer Board (NCB) of Singapore.
He is the Founding President of the Higher Education Planning in Asia Association, serves on the Carnegie Mellon University Admissions Council, and sits on the board of IP Academy Singapore. He is an alumnus of the University of Southern California and Carnegie Mellon University in the US, and Tsinghua University in China.
Senior Vice President, Non-Gaming Operations, Marina Bay Sands Pte Ltd
Ian oversees non-gaming operations at MBS. His purview includes the 2561 room hotel, as well as the Sky Park, Pool, Transportation, Call Centre, Food and Beverage Operations, Expo and Convention Centre, Call Centres, Facilities, Security, Sales, and Sustainability.
Ian is a former member of the National Healthcare Productivity Expert Advisory Panel, a member of the Singapore Hotel Association’s Hotel Innovation Committee, the Industry Transformation Committee for Hotel Industry, Chairman of the Canadian Chamber of Commerce, and an advisor to both SIT and NUS.
Ian’s career started in Food and Beverage then Rooms, Distribution, Revenue Management, and Senior Operational roles first with Fairmont and now with MBS.
Ian holds Masters’ and Bachelor’s Degrees in Hotel Administration from Cornell University and is certified as a Journeyman Chef from the Southern Alberta Institute of Technology.
Chief Talent and Culture Officer, AccorHotels Asia Pacific
In charge of the Talent and Culture strategy for AccorHotels in Asia Pacific, Christine is passionate about developing local employees to lead hotel teams in order to meet the rapid growth of hospitality in the region.
Christine has been a member of the AccorHotels family for over 25 years, having worked in twelve hotels as well as a number of corporate offices.
Having a Masters in Human Resource Management and a Bachelor of Applied Science in Recreation, Christine commenced her hotel adventure in Australia as an Activities Manager for a luxury beachside resort. Loving the industry she decided to pursue a career in hotel management and has worked in all areas of hotel operations including General Manager.
Christine’s passion has always been in developing talent within the organisation, so the move into human resources was a natural progression.
In Australia she held the roles of Regional Learning and Development Manager for Queensland, Regional Human Resource Manager for NSW and National Director Learning and Development.
Then in 2011, she began her Asia adventure starting first as Director of Academie Accor Asia Pacific, then was promoted to VP Learning and Talent Development Asia Pacific. In 2016, she was seconded to Paris for 12 months to lead the Global Talent Management Transformation, then returned to Singapore in 2017 to take on the new challenge of Chief Talent and Culture Officer Asia Pacific.
Her achievements have been recognised by Tourism Training Australia with a National Tourism Legend Award in 2009 and by AccorHotels with a Silver Bernache for Innovation in 2010 and a Team Bernache for the FRHI integration in 2016.
Head, Human Resources Operations, InterContinental Hotels Group South East Asia Korea and Hotel Openings in Asia Middle East Africa
Terri Fynch has worked as a Senior HR advisor for InterContinental Hotels Group (IHG) since 2011. With 23yrs HR experience in the hospitality industry, she brings a wealth of knowledge to her role.
With proven success in hotel openings across the IHG SEAK portfolio, in 2016 Terri took an expanded role overseeing the HR Centre of Excellence, Hotel Openings in Asia, Middle East and Africa. With a focus on growth and a vision to support and embed IHG ways of working across the region she has supported this functions success for the past 2 years. “It (New Hotels Centre of Excellence)… goes hand in hand with the operating portfolio and allows us to integrate best practices into new hotels from Day 1. It’s one of the most rewarding parts of my role”.
Throughout her career in Human Resources, Terri has worked across multiple cultures in both Australasia and South East Asia, residing in Thailand for the past 7 years.
Terri’s passion is the development of both critical talent and high potentials within the industry. “The diverse operating environment across SEAK creates a fabulous and necessary learning ground for those on accelerated pathways. It is the secret remedy to rounding out a colleagues’ potential and supporting their growth, which in the end, supports the growth of our business”.
Terri has a particular focus on diversity and inclusion within the industry. With this in mind, she formed a diversity council within the SEAK business unit of IHG to provide the platform for relevant business decisions within the HR Centres of Excellence; including the Learning, Development, Talent and Resourcing functions; to have a proactive lens on diversity and inclusion. These insights help shape the IHG EMEAA Annual Diversity and Inclusion targets and subsequent plan.
Outside of work Terri is a mother of two adorable children and enjoys running. She enjoys testing her learning agility within different markets and leaning in to new projects within IHG and the industry as a whole.
Regional VP, Human Resources, Sephora South East Asia
Dylan Choong is the Regional Vice President for Human Resources Sephora South East Asia, leading people strategies for one of the fastest growing & most innovative omni-channel beauty retailer in South East Asia. Dylan’s focus in Sephora is to attract talents to fuel Sephora’s growth, develop high quality talents to outperform competition, and retain high-value and high-performing employees by partnering them in achieving their career aspirations.
Prior to Sephora, he was the Director of Human Resources at Starwood Asia Pacific Hotels & Resorts – then Starwood’s largest international division spanning 290 operating hotels and 75,000 associates across 17 countries in Asia Pacific. There, he led Starwood in award-winning achievements in employee engagement and career development, setting Starwood apart as an employer-of-choice with more than 25 awards and accolades won.
Before Starwood, Dylan was a change management practice consultant, and was also the Head of Learning and Organisational Development for Fullerton Hotels & Resorts. A Singapore Tourism Board scholar, he is also a trained architect with postgraduate qualifications in learning and development as well as an MBA (honours roll) from Cornell University.
Back in 2015, he was recognised by Workforce as a game changer in 2015 – an award that represents some of the best HR practitioners and strategists dedicated to pushing the profession forward with innovative people-management practices.
Chief Talent Officer, The Lo & Behold Group
Merle is the Chief Talent Officer of The Lo & Behold Group, one of Singapore’s leading hospitality companies. She leads its Human Resources and Learning & Organisation Development teams, continually driving best-in-class human capital practices to achieve people and organisational outcomes that continue to distinguish the Group as a preferred employer in the industry.
Merle brings with her rich experience in human capital management across talent acquisition and selection, talent management, leadership development as well as learning and organisation development.
Prior to joining the hospitality industry, Merle was Head of Human Resources at the Singapore Economic Development Board (EDB) where she led talent acquisition and management.
Other than EDB, Merle has held consulting roles with PriceWaterHouseCoopers (PwC), Michael Page International and DBM Inc (now known as Lee Hecht Harrison). In these roles, she was responsible for managing strategic key accounts and developing global client relationships in Singapore and the broader Southeast Asia region. She helped globally leading organisations in the Banking and Financial Services, Technology and Logistics industry implement workforce alignment strategies as well as talent and leadership development initiatives.
A certified corporate executive coach with the Worldwide Association of Business Coaches and Marshall Goldsmith Group, Merle is passionate about developing leaders and helping them succeed in their roles.
Partner Southeast Asia, NovoLearning
Oky holds a Bachelor’s Degree in Hospitality Management from Hotelschool The Hague, majoring in Human Resources and started his career in Rooms Division for Starwood, before joining Accor and Marriott. A real people’s person at heart, with a passion for hospitality and Learning and Development he then had an opportunity to share that passion with the next generation of hoteliers as a lecturer, practical instructor and student coach at ROC Mondriaan The Hague, a vocational hotel school.
In 2013 Oky moved back to Asia where he led the Training Department of Ismaya, Indonesia’s leading lifestyle and hospitality brand. He was responsible for designing new training strategies and resources, overseeing the implementation across 40 F&B outlets nationwide, as well as managing a team of trainers.
At NovoLearning he is responsible for business development in Indonesia and through his extensive background in learning and development is able to consult hospitality providers in getting the maximum ROI from mobile learning.
A certified Transformative Coach from the Coach Masters Academy in Singapore, Oky is enthusiastic about guiding individuals in exploring their full potential.
Oky is married, a proud father of 4 and enjoys football.
Chua Siew Beng
Director, Academic & Student Development SHATEC
Ms Chua Siew Beng holds the position of Director (Academic and Student Development) in SHATEC. She manages the day-to-day academic operations and oversees the curriculum and academic matters across the different departments in the school.
Prior to joining SHATEC, she was a lecturer with the Human Resource Management Unit and Department of Management and Organization, NUS Business School, National University of Singapore, for 14 years. She was actively involved in the lecturing and development of Leadership, Management, Human Resource Management and Human Relations related courses of both undergraduate and post-graduate programmes. Besides her core teachings, she also facilitated skills development courses in the areas of career management and interpersonal development in collaborations with the NUS Business School MBA Career Centre and the NUS Career Centre. Her other professional experiences include stints in various public and private organizations in the capacities of teacher, trainer, manager and facilitator. In her previous jobs, she had the opportunities to develop and implement customized programs on service, learning and team approach to problem solving for corporate clients such as Singapore Airlines, SATS Pte Ltd, Fuji-Xerox Asia Pacific, Raffles Hotel, Swiss Bank, Hanoi Tourism School, Vietnam; Malaysian Association of Hotels, and Hotel School of Mauritius.
Ms Chua graduated from the National University of Singapore with a Bachelor of Business Administration degree specializing in Finance and Marketing. She also holds a Diploma in Education (with Credit) from the National Institute of Education and a Postgraduate Diploma in Systems Analysis & Design from the Japan-Singapore Institute of Software Technology. In addition, she also holds a Masters in Business Administration with specialisation in Hospitality & Tourism Management from the Nanyang Technological University of Singapore. She was awarded the Singapore Tourism Board Gold Medal for outstanding scholastic achievement in the programme and placed on the Dean’s Honor List of the graduating class.
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