WSQ Diploma in Hotel and Accommodation Services

Overview

This Diploma programme is designed to provide students with the critical technical as well as soft skills required to perform executive to middle supervisory roles in front office operations, housekeeping and F&B. This programme ensures students are well-rounded in the skills of hospitality service, also covering higher order learning units such as revenue management, quality service, communications and many more.

Developed under the brand new Skills Framework for Hotel and Accommodation Services, the WSQ Diploma in Hotel and Accommodation Services is offered as an integrated programme encompassing skills from Certificate, Higher Certificate and Advanced Certificate levels. It is the complete training track for the Diploma qualification.

Programme Structure

Programme Intakes

Programme Intakes Dates# Application deadline for International Applicants
WSQ Diploma in Hotel and Accommodation Services (DHA) January 2019 Start: 14 January 2019

End:  28 June 2020

14 December 2018
April 2019 Start: 15April 2019

End:  11 October 2020

15 March 2019
July 2019 Start: 15July 2019

End:  3 January 2021

15 June 2019
October 2019 Start: 7 October 2019

End:  4 April 2021

7 September 2019

#Commencement date may be subjected to change. Kindly contact the Student Admission for more information. 

Mode of Study

Full Time

The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.

 Assessment Framework

Theory and practical examinations, practical exercises, presentations, written assignments, projects and class participation.

Duration & Structure

18 months consisting of:

12-month Institutional Training

Students will be expected to complete 26 skills under20subjects. The programme consists of 15 to 30 instructional hours per week spread over 4 terms or 2 semesters. Each term is 10 weeks in duration, excluding exam and break weeks.

Applicants who have successfully completed a preceding course in WSQ Certificate / Higher Certificate / Advanced Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 12 months.

6-month Industrial Attachment

The industrial attachment component combines practical training with hands-on experience that will prepare students well in future careers in the tourism industry.

Students will be placed with approved industry training partners of their choice and a monthly training allowance will be provided during the period of attachment.

Certification

WSQ Diploma in Hotel and Accommodation Services awarded by SkillsFuture Singapore.

Programme Outline

Certificate Level

  1. Food Hygiene
    • Follow Food and Beverage Safety and Hygiene Policies and Procedures
  2. Front Office Operations 1
    • Provide Bell Services
    • Provide Workplace Safety and Security
  3. Housekeeping Operations
    • Provide Related Housekeeping Services
    • Service Guestrooms/Serviced Apartments
  4. Professional Development
    • Project a Positive and Professional Image

Higher Certificate Level

  1. Front Office Operations 2
    • Provide Front Office Services
    • Provide Reservation Services
  2. Property Management Systems
    • Apply Software Systems in Hospitality Management
  3. Quality Service for Hospitality
    • Apply Upselling and Suggestive Selling Techniques
    • Promote Tourism
  4. Restaurant Service Skills 1
    • Interact With and Serve F&B Customers

Advanced Certificate Level

  1. Communication Skills
    • Facilitate Effective Communication and Engagementat the Workplace
  2. Housekeeping Supervision 1
    • Supervise Housekeeping and Laundry Operations
  3. Managing Diversity
    • Manage a Diverse Service Environment
  4. Managing Guest Experiences in Hospitality
    • Provide Butler Service
    • Resolve Guests/Customers’ Concerns and Feedback
  5. Practicum
  6. Restaurant Service Skills 2
    • Perform Hosting Duties

Diploma Level

  1. Basic Revenue Management
    • Apply Principles of Revenue Management
  2. Coaching Skills for Supervisors
    • Coach for Service Performance
  3. Front Office Supervision
    • Supervise Concierge and Uniformed Services
    • Supervise Front Office Operations
  4. Housekeeping Supervision 2
    • Monitor Housekeeping Operations in Rooms, Laundry & Public Area
    • Supervise Public Areas
  5. Restaurant Service Skills 3
    • Coordinate Food and Beverage Service
  6. Understanding Operational Reports
    • Read and Interpret Operational Reports
Entry Requirements
WSQ Diploma in Hotel and Accommodation Services (DHA) Entry Requirements
(Singaporeans / Singapore PR / International Applicant)
  • Minimum 5 GCE ‘N’ Level / 3 GCE ‘O’ Level / Any WSQ Certificate in Hotel and Accommodation Services1 / Qualifications of equivalent standard
  • Successful Interview2
  • At least one of the following proficiency levels in English3:
    • Pass in GCE ‘N’ Level English
    • Band 5.0 in IELTS
    • Minimum score of 61 points (internet-based total) in TOEFL
    • Pass in SHATEC English Test
    • Pass in Certificate in Basic and Hospitality English / Certificate in Hospitality English 

1Applicants who have successfully completed a preceding course in WSQ Certificate / Higher Certificate / Advanced Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 12 months.

2Interview may be waived for applicants who has successfully completed any preceding WSQ Certificate level(s).

3A pass in any preceding WSQ Certificate level(s) will also be recognized as fulfilment of English proficiency requirements.

Programme Fees

PROGRAMME FEES

WSQ Diploma in Hotel and Accommodation Services (DHA) Singaporean / Singapore PR International
Full Course Fee
(Before GST)
$14,918.00 $14,918.00
SSG Grant4 $12,466.20 N.A.
Nett Course Fee
(Before GST)
$2,451.80 $14,918.00
7% GST on Nett Course Fee $171.63 $1,044.26
Total Nett Course Fee Payable5,6
(Including GST)
$2,623.43 $15,962.26
Additional Funding if eligible under Mid-Career Enhanced Subsidy (MES)7 $960.00 N.A.
Total Nett Course Fee Payable, Including GST, after additional funding from MES $1,663.43 N.A.
Additional Funding if eligible under Workfare Training Support (WTS)8 $1,705.90 N.A.
Total Nett Course Fee Payable, Including GST, after additional funding from WTS $917.53 N.A.
Applicants who have successfully completed a preceding course in WSQ Certificate / Higher Certificate / Advanced Certificate in Hotel and Accommodation Services may be eligible for exemptions in relevant subjects and as such complete the institutional training in less than 12 months. Click here to find out more on course fees applicable after exemptions.

4Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding for all WSQ Diploma level programmes. A minimum 6-month retention in the industry is recommended as part of the obligation for enjoying this funding.Funding is subjected to SSG’s prevailing corporate policies and final approval.

5Course fee payable include essential training items.

6Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

7The SkillsFuture MES is for Singaporeans aged 40 years old and above.

8The WTS is for Singaporeans aged 35 years and above (13 years old and above for Persons With Disabilities) and who earn a monthly income of not more than $2,000.00.

MISCELLANEOUS FEESa  

Description When Payable Amountc(incld. GST)
 

Singaporean/
Singapore PR

 

International

Application Fees Upon application
(Non-refundable)
130.00 350.00
iPASS Upon admission
(Non-refundable)
NA 400.00
SHATEC English Testb Upon   admission
(if applicable)
60.00
Re-Admission Fees Upon   admission
(if applicable)
60.00
Re-Examination
(per  WSQ module or )
SHATEC theory subject)
Upon registration of Re-Exam 107.00
Re-Examination
(per SHATEC practical subject)
214.00
Re-Examination with Tutorial
(minimum of 2 hours)
214.00 for first 2 hour block

107.00/subsequent hour or part thereof

Computer Lab / Mock-up Guest Room Based Practical Practice Upon registration of Practical Practice 26.75 for first 2 hour block

16.05/ subsequent hour or part thereof

Review / Remarking of Examination Paper
(per theory subject)
Upon registration for review / remarking 53.50
Late Payment Fee Upon exceeding the instalment due date 1% per month on amount outstanding, payable together with the amount outstanding
Replacement of Student ID Upon provision of service 5.35
Replacement of Practicum / Industrial Attachment Log Book 10.70

aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.

bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.

cAll prices quoted are accurate at time of print but may be subjected to changes without notice.


Student Administration

Tel: (65) 6415 3510 / 519 / 528 / 554
Email: enrolment@shatec.sg


Brochure and Application Form