WSQ Diploma in Hotel and Accommodation Services

Overview

This comprehensive programme consists of learning units that focus on developing a strong fundamental understanding in key areas of hotel and accommodation services. Emphasis is placed on ensuring that students acquire the critical technical skills in front office operations and housekeeping. This programme also provides training in the area of food and beverage service to provide students a well-rounded training in hospitality service. As part of the development for soft skills, modules which cover supervisory and communication skills will also be taught in this programme.

Programme Structure

Programme Intakes

Programme Intakes Dates Application deadline for International Applicants
WSQ Diploma in Hotel and Accommodation Services January 2019 Start: 14 January 2019

End:  5 July 2020

14 December 2018

i. Commencement date may be subjected to change. Kindly contact the Student Admission for more information. 

Mode of Study

Full Time

The average teacher-to-student ratio is 1:40 for theory lessons and 1:20 for practical lessons.

Assessment Framework

Theory and practical examinations, practical exercises, presentations, written assignments, projects and class participation.

Duration & Structure

18 months consisting of:

12-month Institutional Training

Students will be expected to complete 26 skills under 20 subjects. The programme consists of 15 to 30 instructional hours per week spread over 4 terms or 2 semesters. Each term is 10 weeks in duration, excluding exam and break weeks.

6-month Industrial Attachment1

The industrial attachment component combines practical training with hands-on experience that will prepare students well in future careers in the tourism industry.

Students will be placed with approved industry training partners of their choice and a monthly training allowance will be provided during the period of attachment.

1Industrial attachment placement in Singapore for international students is not guaranteed and will be subjected to approval of relevant passes by the Ministry of Manpower (MOM). In the event that the application of the relevant passes is unsuccessful, international students will be placed in a hotel or F&B establishment approved by SHATEC back in their home countries. 

Certification

WSQ Diploma in Hotel and Accommodation Services awarded by SkillsFuture Singapore.

Programme Outline

First Semester

  1. Food Hygiene
    • Follow Food and Beverage Safety and HygienePolicies and Procedures
  2. Front Office Operations 1
    • Provide Bell Services
    • Provide Workplace Safety and Security
  3. Front Office Operations 2
    • Provide Front Office Services
    • Provide Reservation Services
  4. Housekeeping Operations
    • Provide Related Housekeeping Services
    • Service Guestrooms/Serviced Apartments
  5. Professional Development
    • Project a Positive and Professional Image
  6. Property Management Systems
    • Apply Software Systems in Hospitality Management
  7. Quality Service for Hospitality
    • Apply Upselling and Suggestive Selling Techniques
    • Promote Tourism
  8. Restaurant Service Skills 1
    • Interact With and Serve F&B Customers

Second Semester

  1. Basic Revenue Management
    • Apply Principles of Revenue Management
  2. Coaching Skills for Supervisors
    • Coach for Service Performance
  3. Communication Skills
    • Facilitate Effective Communication and Engagementat the Workplace
  4. Front Office Supervision
    • Supervise Concierge and Uniformed Services
    • Supervise Front Office Operations
  5. Housekeeping Supervision 1
    • Supervise Housekeeping and Laundry Operations
  6. Housekeeping Supervision 2
    • Monitor Housekeeping Operations in Rooms, Laundry & Public Area
    • Supervise Public Areas
  7. Managing Diversity
    • Manage a Diverse Service Environment
  8. Managing Guest Experiences in Hospitality
    • Provide Butler Service
    • Resolve Guests/Customers’ Concerns and Feedback
  9. Practicum
  10. Restaurant Service Skills 2
    • Perform Hosting Duties
  11. Restaurant Service Skills 3
    • Coordinate Food and Beverage Service
  12. Understanding Operational Reports
    • Read and Interpret Operational Reports
Entry Requirements
WSQ Diploma in Hotel and Accommodation Services (DHA) Entry Requirements English Proficiency Requirements
Singaporeans / Singapore PR Applicant International Applicant
  • At least one of the following proficiency levels in English:
    • Pass in GCE ‘N’ Level English
    • Band 5.0 in IELTS
    • Minimum score of 61 points (internet-based total) in TOEFL
    • Pass in SHATEC English Test

OR

  • A pass in any preceding WSQ full qualification will be recognised as fulfilment of English proficiency requirements
  • Minimum 5 GCE ‘N’ Level / 3 GCE ‘O’ Level / / Pass in NITEC
  • Successful interview
  • Successfully completed minimum 10 years of formal education
  • Successful interview
Programme Fees

PROGRAMME FEES

WSQ Diploma in Hotel and Accommodation Services (DHA) Singaporean / Singapore PR International
Full Course Fee (Before GST) $14,918.00 $14,918.00
SSG Grant1 $12,466.20 N.A.
Nett Course Fee (Before GST) $2,451.80 $14,918.00
7% GST on Nett Course Fee $171.63 $1,044.26
Total Nett Course Fee Payable2,3 (Including GST) $2,623.43 $15,962.26
Additional Funding if eligible under Mid-Career Enhanced Subsidy (MES)4 $960.00 N.A.
Total Nett Course Fee Payable, Including GST, after additional funding from MES $1,663.43 N.A.
Additional Funding if eligible under Workfare Training Support (WTS)5 $1,705.90 N.A.
Total Nett Course Fee Payable, Including GST, after additional funding from WTS $917.53 N.A.

1Singaporeans and Singapore PRs will be eligible for up to 70% SSG funding for all WSQ Diploma level programmes. Funding is subjected to SSG’s prevailing corporate policies and final approval.

2Course fee payable include essential training items.

3Singaporeans may also utilize available funds within their Post-Secondary Education Account (PSEA) or SkillsFuture Credits (where applicable) to offset total net course fee payable. All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website www.skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.

4The SkillsFuture MES is for Singaporeans aged 40 years old and above.

5The WTS is for Singaporeans aged 35 years and above (13 years old and above for Persons With Disabilities) and who earn a monthly income of not more than $2,000.00.

MISCELLANEOUS FEESa  

Description When Payable Amountc(incld. GST)
 

Singaporean/Singapore PR

 

International

Application Fees Upon application

(Non-refundable)

130.00 350.00
iPASS Upon admission

(Non-refundable)

NA 400.00
SHATEC English Testb Upon   admission

(if applicable)

60.00
Re-Admission Fees Upon   admission

(if applicable)

60.00
Re-Examination

(per  WSQ module or SHATEC theory subject)

Upon registration of Re-Exam 107.00
Re-Examination

(per SHATEC practical subject)

214.00
Re-Examination with Tutorial

(minimum of 2 hours)

214.00 for first 2 hour block

107.00/subsequent hour or part thereof

Computer Lab / Mock-up Guest Room Based Practical Practice Upon registration of Practical Practice 26.75 for first 2 hour block

16.05/ subsequent hour or part thereof

Review / Remarking of Examination Paper

(per theory subject)

Upon registration for review / remarking 53.50
Late Payment Fee Upon exceeding the instalment due date 1% per month on amount outstanding, payable together with the amount outstanding
Replacement of Student ID Upon provision of service 5.35
Replacement of Practicum / Industrial Attachment Log Book 10.70

aMiscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only where applicable. Miscellaneous fees are generally out of pocket expenses which cannot be offset by PSEA or SkillsFuture Credits.

bSHATEC English Test is only registered where the student does not fulfil the English requirements required by SHATEC during application.

cAll prices quoted are accurate at time of print but may be subjected to changes without notice.


Student Administration

Tel: (65) 6415 3510 / 519 / 528 / 554
Email: enrolment@shatec.sg


Brochure and Application Form