Relooking at Operations with An Open Mind (NEW!)


SHATEC’s specially crafted training solution “ROOM” is a follow-through of the current Hotel Sectoral Manpower Plan (SMP) – SkillsFuture: Room for Gain.   In our programme, ROOM is an acronym for “Relooking at Operations with an Open Mind”, a name chosen for “consistency of messaging and association to the Hotel SMP”.

This skill describes the ability to identify opportunities for innovation and improved work practices within own scope of work. It also includes collaborating with stakeholders, pilot testing of ideas and supporting implementation of innovation initiatives.

Who should attend?

This course is beneficial and useful to mid-level executives in any hospitality establishments who would like to improve work practices within their own scope of work.

Learning Outcome

By the end of the course, participants will be able to acquire the following learning outcomes:

  • Identify opportunities for and innovation in the workplace
  • Support implementation and collaborate with relevant stakeholders on innovation and job redesign initiatives
  • Seek opportunities for growth and gain insights into innovative ways of thinking and performing tasks at work
Course Structure

Course Duration

The total duration is 30 hours (including 6 hours of consultation*).

Kindly refer to the CET Programme Calendar or contact our friendly course consultants for the course schedule.


Lecture, discussions, e-learning/workplace learning, peer coaching and consultation (peer consultation, group consultation and includes site visits)

*The six hours is part of the ROOM programme. Participating establishments that wish to have additional consultation may do so at the following rates:

  • SHA members: $950.00 per 4-hour block
  • Non-SHA members: $1,400.00 per 4-hour block




Upon successful completion of the programme, participants will receive a Certificate of Attendance from SHATEC, and Statements of Attainment issued by SkillsFuture Singapore (SSG)

About The Trainers

Dr Tong Yew Kwan

Dr Tong Yew Kwan has a PhD in Management, specializing in Organizational Behavior, from the National University of Singapore (NUS) and a Master in Counseling from Monash University.

He has presented his research at top international conferences and co-authored articles in academic journals such as The Leadership Quarterly and Journal of Management Development. A former lecturer at NUS Business School, he is an executive coach for mid- and top-level executives who enroll in the School’s leadership programs.

Outside of academia, Yew Kwan has more than 10 years’ corporate work experience, mainly in the area of HR, where he delivered workshops in career development and performance coaching in Singapore and abroad.

Yew Kwan is currently an independent consultant and researcher. His research examines team leadership and communication in the medical care industry.

Ms Jessie Lim

Jessie has over 12 years of experience in the tourism industry locally and overseas. She commenced her career with Suntec Singapore and then with Liberty Incentives in France. Upon her return to Singapore, she pursued her career with the Singapore Tourism Board. She subsequently ventured into the hospitality industry where she held managerial positions in Catering Sales and Events Management for several international hotel groups such as AccorHotels, Park Hotel Group and Hilton Hotels & Resorts.

One of her major accomplishments was the successful pre-opening and re-branding of the Sofitel Singapore Sentosa Resort & Spa, where she was predominantly responsible for Catering and Sales.

Jessie has a Bachelor of Business Administration, major in Marketing from Singapore Management University and is certified with Diplôme d’études en Langue Française (DELF) and Diplôme de Français Professionnel Tourisme et Hôtellerie. She acquired her Advanced Certificate in Training and Assessment (ACTA) in 2018 from the Institute for Adult Learning (IAL).

Course Fee
Course Fee Company-Sponsored Singaporean/Singaporean PR Self-Sponsored Singaporean/ Singaporean PR International
Full Course Fee (Before GST) $1,900.00 $1,900.00 $1,900.00
1, 5SSG Grant $1,330 $1,330 N.A.
Nett Course Fee (Before GST)  $570.00 $570.00 $1,900.00
7% GST on Nett Course Fee $39.90 $39.90 $133.00
Total Nett Course Fee Payable, including GST $609.00 $609.00 $2,033.00
2,3,4Additional Funding if eligible for Mid-Career Enhanced Subsidy (MES) / SMEs Companies may log-in to application of Additional MES or WTS funding $380.00 N.A.
2,3,4Total Nett Course Fee Payable, Including GST,  after MES / SMEs $229.90 N.A.
2,3,5Additional Funding if eligible under Workfare Training Support (WTS) $475.00 N.A.
2,3,5Total Nett Course Fee Payable, Including GST,  after WTS funding $134.90 N.A.

¹Singaporeans and Singapore PRs who are aged above 21 years old will be eligible for up to 70% SSG funding.

²SHATEC will invoice all companies the Nett fee payable after SSG Grant and including GST (where applicable). Companies are to apply for any additional funding (MES/WTS where applicable) on SkillsConnect and this will be paid out to the companies upon participants’ successful completion of the course and approval by SSG.

3The SkillsFuture MES is for Singaporeans aged 40 years old and above.  

⁴WTS Funding is for Singaporeans who are aged 35 years old and above (or 13 years and above for Persons with Disabilities) earning a monthly income of not more than $2,000.

All SSG funding and subsidy are subjected to SSG’s prevailing corporate policies and final approval.  Companies and individuals are liable for the full course fee in the event that the SSG funding and subsidy are not approved.

Continuing Education
and Training

Tel: 6415 3513 / 514 / 590 / 508 / 547 / 531