Successful hospitality leaders need to respond effectively to the need to adapt and change their organisations when opportunities present themselves and when the environment demands it. This drives leaders to establish goals that increase organisational focus on customer service, seek greater market share, and establish sustained profitable performance to name just a few examples. A typical approach to adaptation and improvement is to simply target problems and “fix” them. But with this approach often comes a command and control oriented hierarchy that, while providing some benefits of structure, may also inhibit information flow, stifle communication, and contribute to low commitment and low satisfaction within the workforce. Command and control bureaucracy is susceptible to mixed messages and incoherence that can breed cynicism, and lowered productivity.
The context of organisational change places exceptional emphasis on the quality of communication, the supportiveness of the work environment and broad involvement in change across the organisation. Neglect of key aspects of change and change leadership can easily cause change initiatives to fail or even backfire.
Who should attend?
This workshop would be most effective for managerial operational staff, small business owners, independent operators, or even those possibly in franchising or management contracts.
Key Learning Objectives:
- Define leadership and change within the hospitality context
- Understand and apply central concepts of organizational design and culture
- Demonstrate leadership behaviors influencing organisational change
Course Duration & Structure
Kindly refer to the CET Programme Calendar or contact our friendly course consultants for more information.
Classes will be held as a combination of lectures, and hands on workshops throughout the 2-day programme. Participants will work with real time operational examples from their most recent experiences to complete an assignment by the end of the programme.
Participants must complete all assignments and achieve a minimum attendance of 75% to receive a Certificate of Completion awarded by SHATEC-University of San Francisco.
- Featured Hospitality Companies:
- Leadership and innovation vignettes from Silicon Valley
- Theories and Concepts Covered:
- Contemporary leadership principles
- Organizational design, culture and politics
- Organizational change and change leadership
- Experiential and Interactive Learning Projects:
- Self-awareness and Leadership orientation
- Persona Creation
- Change Scenario Analysis and Simulation
|Dr. Keith Hunter
Professor of University of San Francisco
Dr. Hunter conducts research in Organizational Network Analysis, Organisational Culture, and Innovation Leadership. He is particularly interested in how social networks both influence and reflect the active mental models and power dynamics within organisations. Dr. Hunter’s investigations of the patterns of interaction among people and their implications for human behaviour and organisational outcomes are of critical significance to tomorrow’s business leaders.
Hunter pushes his students to link theory and practice and to develop excellence that is driven by a meaningful purpose. He strives to promote strong community engagement and the critical examination of USF’s mission of social justice in all of his courses. He models the way through his own volunteer work, advisement of student organisations, and facilitation of service-learning as a course instructor at both the undergraduate and graduate levels.
|Singaporean / Singapore PR (Inclusive GST)||International
|Full Course Fee (Before GST)||$1,800.00||$1,800.00|
|Nett Course Fee (Before GST)||$540.00||$1,800.00|
|7% GST on Nett Course Fee||$37.80||$126.00|
|Total Nett Course Fee Payable after TG, (Including GST)||$577.80||$1,926.00|
1Singaporeans and Singapore PRs who are aged above 21 years old will be eligible for up to 70% SSG funding.
2Companies need to log-in to www.skillsconnect.gov.sg for application of all SSG funding and subsidy.
3All SSG funding and subsidy are subjected to SSG’s prevailing corporate policies and final approval. Companies are liable for the full course fee in the event that the SSG funding is not approved.
4As part of the obligation for SSG funding, participants must complete and submit all assignments by the end of the programme.
A 50% refund will be made for cancellations received in writing at least 2 weeks before programme start date. No refund thereafter.
Tel: 6415 3513 / 590 / 547 / 508 / 531